Privacy, Delivery & Security

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.

Internal Confidentiality Within Protein Food Shop

Here at Protein Food Shop, your privacy will be protected in 3 ways as stated below:

  1. We use full login and password controls on our sales control system
  2. The access to customer information is limited to those who need access for the performance of their job
  3. Database access controls and confidentiality are reviewed periodically being updated as and when required to protect your personal data further.

Security Of Your Information

Protein Food Shop follows a tight security procedure which is required under the UK Data Protection Legislation (The Data Protection Act 1998) in order to protect information that we store about you from any unauthorised access. We may decide to pass your details on to trusted third-parties that we feel may be of an interest to you. If you would rather not use this service, then please contact us to inform us of your preference. Protein Food Shop uses the latest in secure software to protect your information whenever you place an order or access your account information. The software we use encrypts all information you have given before it is transferred, in order to minimise the risk of data being intercepted before it is received by our systems. When you place an order with us, we will require your full name, telephone number, home address, credit or debit card number and card expiry date. Without this information we are not be able to process your request or notify you of acceptance of your order. As stated above, a contact telephone number is required so that we can contact you in the event of there being a problem with your order. Unless you advise us otherwise, we may pass this contact number to our couriers or other agents in case they need to contact you to arrange the processing or delivery.

Use of ‘Cookies’

Our cookies do not contain any personal information about yourself and are only used to determine your browser and user preferences for our site. We believe that this can greatly assist us in providing you with a service that you desire and to enhance your personal browsing experience. If you prefer, however, your browser software should enable you not to accept cookies. You should still be able to use our site without cookies enabled. Cookies are simply text files which contain small amounts of information which are then downloaded to your device when visiting a website. Cookies are then sent back to the originating website on each visit, or simply to another website that can recognise that cookie. They are useful because they allow websites to recognise a user’s device. You can find more information about cookies at www.youronlinechoices.eu & www.allaboutcookies.org for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies. Cookies carry out a lot of different jobs, like allowing you to navigate between pages efficiently, remembering your preferences, and generally improving the experience of the user. They can also help to ensure that adverts you see online are more relevant to you and your interests. A list of all the cookies used on this website by category is set out below. “Performance Cookies” collect information about how visitors use a website, for example which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these types of cookies on your device. A list of all the cookies used on this website by category is set out below. “Targeting Cookies” are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement along with helping measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a certain website and this information is then shared with other organisations such as advertisers. Fairly often, targeting or advertising cookies are linked to site functionality provided by the other organisation. By using our website, you agree that we can place these types of cookies on your device. If you want to stop the use of targeting cookies, please visit this page on Google.

Your Rights

For any reason you may be unsure about the personal / account information we hold in your name, please feel free to contact us. We will happily review your file and update any records if necessary/required. You may contact us by email. Alternatively, this information can be checked and reviewed online once you have signed in.

Consent

Your use of our website, signifies your consent to the collection, processing and use of personal information by ourselves for the purpose of administration and dealing with your order or account, processing your payments, market research, marketing purposes as outlined above and credit reference checking and fraud detection. Any changes to our privacy policy will be posted on our website to make sure that you are fully informed of your rights and can notify us of any changes to your preferences.

Credit Card Security

We work hard to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We do not store your credit card numbers when you place an order. We do not allow you to store this number in your account. We do of course transmit the entire credit card number to the appropriate credit card company during the order process. We use PGP software to encrypt your details as they are transferred to our database. It is important for you to protect against unauthorised access to your password as well as your computer. Be sure to log off when you have finished using a shared folder.

Additional Information

Please note that Protein Food Shop may at times, contain links to other websites and occasionally allow other sites to be co-branded with ours. Websites that are linked to ours, may have privacy policies which differ from that of Protein Food Shop Ltd.

Delivery Policy

We ensure your high quality meats arrive fresh on delivery with fast delivery, and despatch on the same day as butchered.We have opted to use a very reputable courier service, Parcel Force, allowing a fully tracked courier service.We deliver to your home, work or can even leave with a neighbour or in a safe place. Our courier service is currently £4.95 per delivery, however, spend over £75 and your delivery is FREE!

Packaging to keep your food fresh!

All your meat is delivered to you in specially designed and chosen temperature controlled insulation, boxes and ice packs allowing your order to remain cool for up to 72 hours. Guaranteeing the ultimate freshness.

  1. Triple Strength Layered Box – we use triple strength cardboard boxes specifically designed to carry fresh produce to your door.
  2. Air Cushion Protection – to keep your goods from damaging during transit, we pack your box with sufficient air cushions to guarantee your food arrives in immaculate condition.
  3. Temperature Controlled Packaging – at Protein Food Shop, our mission is to get your meat to you in the best possible condition. That’s why we use only the best foil insulation packaging resulting in up to 72 hours of chilled produce!
  4. Hydrated Gel Ice Packs – by using a specific composite within the ice pack itself, your food is ensured to arrive fresh and cool but not frozen! Our ice packs can be reused.
  5. 24 Hour Delivery – even though we made sure your food remains fresh for up to 72 hours in the box, we only use 24 hour courier service, meaning your box will arrive the day after it’s been dispatched.
  6. Recyclable & Reusable – all of our packaging can be recycled and reused!

Order On…For Delivery On…

Here at Protein Food Shop, we make sure you receive your delivery at the earliest possible date.

Order by 10pm for next working day despatch. The majority of orders will be despatched the very next day, but please allow up to 2 working days for your order to be despatched. This does not include weekends.

Track your order

Once you have ordered with us, you will receive a confirmation email complete with details of the courier and complete tracking information.

Refunds & Cancellation Policy

In order to cancel an order you must inform Protein Food Shop Ltd before your order starts to be processed. After this point, you are unable to make any alterations or cancellations to your order. Protein Food Shop Ltd reserve this right. If you notice goods are not fit for consumption on receipt of delivery, then please contact us IMMEDIATELY. Products that are believed to be at the wrong temperature and unfit for consumption, must not be consumed. If you have any doubts, do not attempt to consume the product(s) and instead, contact us iMMEDIATELY. We make sure to reply to emails as quickly as possible, however if our reply is delayed, do NOT consume the product(s). Most of our products we offer are perishable, meaning the right to cancel a contract does not apply. However, we do understand that sometimes you may have to cancel an order and although our products are specifically prepared for you, the customer, if you contact us 48 hours before you delivery date, it may be possible to cancel this contract.